OUR DELIVERY OPTIONS

Standard Next Day Delivery

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Click & Collect At Hilti Store

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Express Same Day Delivery

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Emergency Same Day Delivery

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Repair Pickup And Delivery

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Self Pick-Up At S.F. Pick Up Point

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Special Deliveries For Long Goods

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Further Clarifications

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STANDARD NEXT DAY DELIVERY

With our standard next day delivery service, if we’ve got it in stock we’ll deliver your new tools and consumables within the next working day from when the order is placed.

  • Order cut-off time (Hong Kong) - Mon. to Fri. 4:30pm,  Sat. 12nn
  • Order cut-off time (Macau) - Mon. to Fri. 12nn, Sat. N/A
  • Order handling charge
    Order Value ≤HK$20,800                     : HK$208 flat charge
    Order Value HK$20,800 – HK$38,800 : 1% of Invoice Value
    Order Value ≥ HK$38,800                    : HK$388 flat charge
  • For delivery to 3rd Runway Artificial Island, order handling charge will be HKD$800 per delivery.Please contact our Customer Service Hotline to make advance booking. Hong Kong: 8228-8118 or Macau: 00800-8228-8118 (toll free).
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CLICK & COLLECT AT HILTI STORE

  • Order online for pickup at your preferred Hilti Store (Hong Kong/Macau)
  • Just an hour later your order is ready for collection
  • Enjoy flexibility to arrange your pick up, goods will be reserved for 3 working days
  • Simply sign for it, no need to wait for the order to be processed
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EXPRESS SAME DAY DELIVERY

Sometimes standard delivery just won’t cut it. You need the goods and you need them today.  

  • Order cut-off time 12pm  
  • Order handling charge $488 
  • Valid for order less than 100kg 
  • Not available on Saturday, Sunday, Public Holiday and for Macau

EMERGENCY SAME DAY DELIVERY

Keep the site working, no need to send teams off-site to source replacement tools or consumables.  

  • Delivery within few hours from Monday to Friday 
  • Order cut off time 3pm
  • Order handling charge $488 
  • Valid for order less than 100kg 
  • Not available on Saturday, Sunday, Public Holiday and for Macau

*Subject to availability

REPAIR PICKUP AND DELIVERY

Hilti tools are built to last. But if a breakdown does occur, we’ll take care of it quickly and professionally. Book your repair via Hilti online website,Hilti ON!Track 3 app,or by phone:

  • Before 4:30pm for next day pick up 
  • FREE pick up and delivery if within the no-cost warranty period
  • $208 for order handling charge (FREE pick up) per order if outside the warranty period
Book your repair via Online Book your repair via ON!Track3

SELF PICK-UP AT S.F. PICK UP POINT

No more missed deliveries. No more wasted days. Enjoy hassle-free self pickup service.

  • Order cut-off time 2pm
  • Order Handling Charge are Free
  • More than 200+ self pickup locations inlcuding pickup stations and lockers (more to come)
  • Valid for standard order, self-pickup station order less than 80kg, self-pickup locker order less than 20kg
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SPECIAL DELIVERIES FOR LONG GOODS 6M CHANNEL

  • If you need a crane or other special requests not included in our services above, please contact Customer Services to review your needs and how we can help you. 
  • Any special request should be made at least 3 working days in advance to the expected delivery date.
  • Price on request.

FURTHER CLARIFICATIONS

For 6m channel deliveries with our standard service, the customer must be able to unload the goods on site when the goods arrive. If this is not possible, then please refer to "Special deliveries for long goods 6m channel".

For deliveries with cartridges, due to the special transport provision according to government regulation. Please contact Customer Service after order placing. 

For gate permit application, please contact Customer Service and provide necessary information at least before 1 working day in advance.